During your visit to the Site, we may collect and maintain some information for the sole purpose of enhancing your shopping experience. Under no circumstances do we sell this information to other businesses. When you provide your email address or phone number to us we retain it to communicate with you regarding transactions such as orders, inquiries, etc. We never share this information with third parties for marketing purposes.
Personal information that we collect
When you create an account, wishlist, or make a purchase we may collect the following information: your name, telephone number, postal address and email address, billing information, transaction and credit card information.
Additionally, when you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We collect this device information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
How we use the information collected
We use the information we collect internally in our business for many business purposes, such as to (i) provide the products you may order, including processing orders and returns; (ii) analyze trends and conduct research about improving our services; (iii) provide support and respond to questions from customers and website visitors; (iv) improve our website, products and services; (v) learn about customers' needs; (vi) contact customers for research, information, and marketing purposes, including customizing our product recommendations to you based upon your information and purchases; (vii) track traffic patterns and site usage; (viii) enable online ordering and provide customer service with respect to such orders; (ix) correlate information with other commercially available information to identify demographics and preferences to assist us in our marketing efforts; (x) provide specific relevant marketing, promotional, or other information to you; (xi) address information security and / or privacy practices control, network functioning, engineering, and troubleshooting issues; (xii) investigate claims and / or legal actions, violations of law or agreements, and compliance with the relevant applicable laws and legal process; (xiii) comply with law, or based on our good faith belief that it is necessary to conform or comply with the law, or otherwise to disclose information to prevent fraud to reduce credit risks, to cooperate with police or other governmental authorities, or to protect the rights , property or safety of visitors to the website or the public; and, (xiv) process or engage in a sale of all or part of our business, or if we go through a reorganization or merger.
We use the information we collect in a variety of ways. Generally, using all of the above mentioned and similar type tools, we may collect, aggregate, and use information from or about you such as data about the type of browser and operating system used, which web pages you view, the time and duration of your visits to our site, the search queries you may use on this site, whether you clicked on any items or links on the site, whether you have clicked on any emails sent from us, or third-parties on our behalf, whether you have chosen to opt-out of certain services or information sharing, and whether you have viewed or ordered certain products or services.
We may also share personally identifiable information and non-personally identifiable information externally with our affiliates and other third-party service providers who help us provide operational services for the site and our business, which might include, but is not necessarily limited to: business entities that provide email address management and communication contact services, network equipment and application management providers and hosting entities, credit and debit card payment gateways and processors and the issuing and acquiring bands involved in the funds settlement procedures necessary to charge your cards or financial accounts, entities which obtain information such as demographic information which might be aggregated with information we have about you, judicial, administrative and / or legal or financial accounting providers in the event that information must be reviewed or released in response to civil and / or criminal investigations, claims, lawsuits, or if we are subject to judicial or administrative process (such as subpoena) to release your information or to prosecute or defend legal actions, and other service providers which may be involved in the other types of services and activities otherwise discussed in this privacy notice. We may also use your personally identifiable information to contact you in ways other than email or regular mail, such as via telephone contact or facsimile.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through our contact page. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue through our contact page.